Empathy: The New Business Intelligence
Building trust among stakeholders is imperative. Both internal and external stakeholders are counting on your organization to understand their needs and respond in their best interest. In this age of connectedness, when responses are incongruent with customer expectations, chances are your organization will hear about it (and hurt about it) sooner, rather than later.
Business leaders are facing a new set of risks and expectations that demand a drastic shift in strategic mindset. At the core of this shift is empathy and communication; not the conventional focus of a CEO. But, as many articles and research suggest, an organization’s future revenues are increasingly dependent on this contrastive and disruptive thinking around problem solving, support mechanisms and complex user interactions.
Empathy Workshops or Tailored Program
Organizations are beginning to understand the POWER OF EMPATHY as part of business intelligence. The Design Academy’s proprietary tailored, Empathy workshop or Program share the keys to tapping into human emotions, extracting critical insights, and understanding motivations. During our training, we demonstrate the impact of empathy on business and help you translate empathy into a redefined value proposition.
Learn about the power and value of empathy by hosting private Empathy workshop or a comprehensive program for your organization. Contact us today for more information.
Human-Centered Design Thinking
Putting the customer at the center of the product, services and digital solutions, design, prototype and test to deliver better business outcomes and client satisfaction. Do our standardized training or tailor to to work on a business or innovation challenge.
HCDi: Human-Centered Design Innovation
An innovation management framework can provide the process and management of innovation while the human-centered design tools provides a methodology and activities to create innovative solutions.
Empathic Research Tools and Methods
Deep dive to position the customer at the center of the product, services, and digital solutions. Learn to develop with a deeper level of empathy.